inluminent

Jeremy’s rant about insufficient shipping details on check out pages at online retailers reminds me that even though I worked at a travel agency recently, I still bought all of my tickets direct from AA.com or Southwest.com (living in Dallas meant I didn’t need any other airlines to get anywhere) because I hated the customer service we provided to customers, even internal ones. I saved just as much money going through the airline as I would have by buying a ticket in-house, and had the comfort of knowing I’d be taken care of. I voted with my wallet too.

It’s important for company’s to really listen to its customers.