WSJ Customer Service is Good
Published 5 years, 4 months ago in publishing + contentI wrote about my problems trying to sign up with the WSJ online using Safari a few days ago… Just wanted to post a quick follow up.
I’d emailed them saying that Safari wasn’t working with their subscription process, and I gave them my phone number, asking them to call me so I can subscribe.
Here it is, noon, the first business day after I emailed them, and I just got off the phone with a nice guy named Steven who was able to sign me up painlessly (well, except for the $80 or so it cost) over the phone.
Thanks WSJ, you’re setting the standard for publishers online, as I’d expect.
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Or you could have called me and I’d have given you my l/p.
J/K ANY WSJ.COM EMPLOYEES WHO ARE READING THIS.
Actually, in all seriousness, I wonder what % of people do that. God knows I’ve “pitched” in with others to share a service before… speaking of which, who’s down with a CNN News Pass? I don’t have TV, have mercy.