A few weeks back, I went up to my local Fry’s Electronics store to buy a cheap hard drive. Their cheapest drive was $39 for 60 gigs, but whatever, I only needed enough to install Win XP so I wasn’t really concerned. I told them to ring it up and went up to the counter to pick up the order. The guy in the “cage” said there was a mistake and they didn’t have that drive…

I went back over to the hard drive section and told them they didn’t have it in stock. They tried up-selling me a drive for $69 saying it was a better deal. Once again, I only needed the cheapest drive possible, so after several minutes of haggling with the Customer Service Reps (CSR) they looked up a drive for $49. I told them to ring it up, and once again, I went up to the counter to pick up the order and the guy in the cage said they didn’t have any in stock.

At this point in time, I’m thinking I would have been better off going to Best Buy. Nonetheless, I went back to the hard drive section and caved in and bought the $69 drive just so I could get back to building my custom box.

A week or so later, my friend and I went up there to pick up a car alarm radio that he had looked up online… They said they had six in stock. We went there and tried to pick it up only to find out that they didn’t have any in stock, once again.

Finally, this is where I called it quits and decided to build this site… I went up there today to return a microphone I bought for my camera three days ago. The damn thing kept crackling (and looked like it was previously used), so I brought it in, with my receipt, and was expecting a no-hassle return (like most stores who guarantee satisfaction). Instead, I ended up leaving the store shaking with frustration due to their lack of giving a fuck.

I spoke with this guy, James Randall, who claimed he spoke with his managers and they said they would not accept the return because their was a conflict with some numbers. When I asked to speak with the managers, he said they wouldn’t talk to me because “they were in a meeting”. So, yeah, fuck Fry’s… Fuck them really good ‘n hard.

They said that if I wanted to resolve the problem I had to either contact Sony (yeah fucking right, good luck there) or the President of Fry’s, Randy. And, they even provided me some pre-built B.S. form to fill out and mail to him (so, they can’t say this isn’t standard procedure).

If they don’t care about the customer, then why should the consumer care about them? Fuck Frys… I can’t say it enough.

Scott is also accusing me of saying “Scott is not in charge of the department and does not see what is going on and I have not had time for you unit” to the customer, while another member of management, Rodrigo Medina, was with me conversing with the customer the whole time and has told Scott that I have never said anything as such, or even remotely to the meaning of the above quote.

Since I was not the technician that checked this SRO in, I was never notified of an estimated time that was given to customer, Gerald, by Scott. Even so, I am being held responsible for the completion of the SRO with the five day suspension and possibility of termination. The SRO never contained any time frame for completion under the problem description section. The customer is required to initial and sign the SRO prior to the work being performed on the unit which clearly states that we cannot guarantee a time frame. Not knowing any verbal agreements between Scott and Gerald and the technician that created the SRO I was not aware of any special circumstances with this unit. Taking the above accounts into effect, I cannot be held responsible for this SRO and put on a five day suspension with the possibility of a termination.

Also this SRO was never paid for by the customer; Scott told the tech to take this unit in as a favor to him which happens more often than it should for a ‘for-profit-business’, and we are still held responsible for making the budget. This was a $250 job (Data Recovery and Windows Install) which the company will not get paid for.

I hope that this subject of concern is not taken lightly, since this is a case of harassment and false accusation, and I have already requested the assistance of law firms to help me with this matter.

hahahaha

I called corperate and got disconnected 3 times in a row, then I got a stupidviser. Now I am waiting for someone to “Call Me” again. I would love to find out if there are any legal means to get my money back.

CC and BB will meet their online pricing – will Fry’s and if not why – the Outpost excuse does not fly.

BTW nice language throughout the post – try thinking and expressing yourself intelligently instead.

On February 20, 2006, I purchased a Toshiba “Satellite” tablet/laptop computer from Fry’s Electronics. I normally do NOT buy extended warranties. However (and this part is the key to everything that happens from here on out), the Fry’s salesman tells me that ‘because tablets are so new only Toshiba will be able to repair the spinal-hinge’. That was still not enough to get me to buy the extended warranty. When I was told that I would get a “loaner” computer to use “in the event that the Toshiba needed to be sent off for repair”. I have commissioned a local company (Tex-Star) to service my computers for a number of years. But because of the concern for the “newness” of the tablet, I agreed to purchase the 24 month warranty.

Sure enough, ironically, 20 months later the spinal-hinge broke! In other words I was sold on the extended warranty based on the part that broke. Now I have a tablet/laptop with a top that will not close. So, on November 21, 2007, I happily take it back to Fry’s, glad that I was wise enough to buy their extended warranty. {That, by the way, leaves 3 months on the 24 month warranty.} When they gave me the “loaner” I went on a campaign telling my friends, family and business associates how cool Fry’s extended warranty is; Man, was I wrong!!!

Prior to returning my computer for repairs I had two local computer repair companies diagnose the problem. I did this in hopes of having the computer repaired within a few hours or days, without having to send it off somewhere. When I returned the computer to Fry’s I told the two service-technicians what the problem was. One of the service-technicians (I believe it was David Pyo Jongsoo) joked that a five foot drop would not hurt a Toshiba/Satellite. Giving me confidence that the computer would be repaired and I need not worry about the “diagnostic fee”.
Plus the fact a 6 year old could see what the problem was (and still is). Both service-technicians looked at the computer’s problem and went on to accept it for repairs. This was the second step in cheating me (the first was selling me a worthless warranty).

Just to add insult to ripping me off, I gave the service department 2 telephone contact numbers. They did not bother to use either one of them. On December 10, 2007 I called Fry’s (yes I called them, not vice-versa), they told me ‘they’ were waiting for me to approve the payment of $443 for the repairs. FOUR HUNDRED – FORTY – THREE DOLLARS for repairs to a computer when I have already paid $159 for the extended warranty. This must be insult number 3, but there will be more! The following day, December 11, 2007, I call Fry’s again to request a face to face meeting with the store Manager. I was speaking to Jerrod Gable. He told me to contact the home office at 1-408-487-4500. Here comes the next insult. I call the “home office” got transferred and put on hold until I was disconnected. So, being a sucker, I called again; got transferred and put on hold until I was disconnected AGAIN. Oh, Fry’s did call me, Jerrod called me back to inform me Fry’s will NOT repair my computer without the approval to pay the $443. He said the part which broke is not covered under the warranty. He all but said I abused my computer! {He said the computer was physically abused. And since I am the only one that has access to it, then he is saying I abused my computer.}

On December 12, 2007 some guy named Jason, from the Arlington, Texas store called. I got the impression that he was unaware of any previous conversations I had had with Fry’s. He asked that I authorize the $443 for the repair work. I told him “I want my computer repaired and I will NOT be paying the $443″. He informed my computer was in California and he will have my computer returned to Arlington, Texas unrepaired. Once again I call the ‘home office’. On the third try, I finally got to talk to a person, Kim. Kim told me she would have the Arlington (Texas) store Manager call me. IT NEVER HAPPENED!

On December 13, 2007 I went to meet with the store Manager. They sent me the Assistant Manager (I can only assume the Manager was afraid to meet with me). He pretty much said the same; pay the $443 or Fry’s will not repair my computer. He too, said the damage was not covered. {I have concluded the only thing covered by the warranty is a working computer.} I told him to either fix my computer or I will stand at the entry door (to Fry’s) and tell incoming customers not to buy extended warranties from Fry’s. Which I did! The Assistant Manager came out and told me to leave or he would call the police. I asked him if he wanted to use my cell-phone. He said “no, I know the number, I have done this a number of times.” I told him if he would stop cheating his customers he would not have to have the Arlington Police Department on his speed dial!

When the police arrived I told them that Fry’s are the one’s stealing from their customers and yet I am being treated like a criminal. They told me I had to leave and I complied.

Wisely, on their part, they did not return my computer until after Christmas. I am sure they waited until after Christmas in fear of my protesting out front again. And that would be correct, especially after what happened next. Now I have lost count of the number of times Fry’s has insulted me; but they weren’t through yet. Once again, they did NOT call me. I received a post card telling me they had ‘tried’ to call. That is another flat out lie! But that is not the insult. The insult is when I go in to pick up my computer they told me I have to pay $107 for diagnostics! Heck, I told them what was wrong the computer and (again) a 6 year old could tell them what was wrong with the computer!

Needless to say, when they told me I had to pay $107 , there was a fight. And it ain’t over yet. I told them to stop stealing from me and give me my computer. They did not. In fact the guy behind the counter tried to take my receipt away from me. That would have left me with NO proof that I had ever left my computer with them. I had to reach across the counter and grab it back as he was walking away!

One final thing, the computer that they loaned me has the new Windows ‘Vista’ operating system. It did not work with my printer, plotter and my CAD software. So, after loading the software onto it, I took it off and went and bought a new HP computer (and paid to have Vista remove and Windows XP installed).

Thank you,

1) They are a behemoth. A huge chain of huge stores with such a wide variety of products, many of which you can find cheaper than elsewhere, ala Walmart.

2) I’ve bought “Return” products off the shelf (after careful examination and deliberation, of course), which were wholly satisfactory, and hella cheap.

3) They have a store a mile from my job and another one a mile from my house.

And to the guy who works in home audio and says “fuck cheap asses” in this terrible thread of flame: Dude, you sound like you’ve had a silver spoon up your a$s your whole life, and now Daddy is making you pay half of the car insurance on your new Jeep.

We shop there because we can find what we want at the price we’re willing to pay, relative to other shopping experiences. Many values to be had. Yeah most of the people are are stupid, customers as well as employees, but I’ll just punch em in their face if they get out of line. Hot chicks behind the counter keep nerds coming back, and they know this. THey put the pretty chick as the greeter, and sometimes at the exit as well.

1)place them on a 5-day suspension and then when the employee returned place them on a second and third until they just didn’t return because they had not made any money, for x amount of days and could not even get to work if they wanted. the reason didn’t have to be anything more than they failed to get the Required 2 FRY’S Credit cards that have like a million % intrest, really it’s 23.9% right now, but it still is tough. or they would say you were out of dress code if they didn’t like a tie.

2)CUT COMMISSIONS
Overall the commissions for a sales associates throught the store is based from the gross profit of an item… so if you ever wonder why the associates hate ad items its because they make no money, and while i was there I admit I was even guilty of this… I’d avoid the customers who had ads and try to help those that were not, also before you really complain about something an associate did/sold you, did he show you something else related to it that was just a little more? if so he was showing you the item that made him money and had the better quality ratings. Like if you went in for an advertised Motherboard/CPU combo did he try to explain others to you? because the ad combos are almost always ECS “Extremely Cheap Shit” Mainboards.
Anyways Fry’s recently cut the amount of commision we made on a product close to half, say I had been making $350 in commissions i had to work extremely hard to break $175. the only guarenteed way for a salesman to make money is to sell their PSC and 95% of the customers said no the minute you even suggested it.

well enough Ranting the best thing I can tell you is to Go TO MICRO CENTER and then your customer service experience is their ultimate goal. By the way I work there now and much prefer it, I have learned far more and excelled much faster than i ever could have at FRY’s I was there 2 years and was on the second tier of employees and could go no where from there even though I repeatedly asked for a promotion.

Good Night all

I have never ONCE had a pleasant shopping experience there. It never fails that I go there to buy something on sale in their flyer, carry it to the front and it rings up at the regular price.

The person behing the register gets all huffy when I question the price, accuses me of picking up the wrong item and then waits to see if I am going to pay the inflated price or make them go to all the trouble of voiding it off their ticket.

Twice I have bought things which promised multiple rebates (a 20.00 rebate and a 50.00 rebate) – neither time did both arrive. When I approached the people at the desk about it they acted like this is not uncommon.

Fry’s does not deserve your business, no matter what kind of “savings” you might get there. No business which treats their customers the way they do deserves your patronage.