inluminent

I came home yesterday from a full weekend out of town with family to find my RoadRunner connection was dead. No amount of resettine the modem would kick it into gear. I finally called the service folks after realizing I wasn’t getting anything fixed.

So, they dispatched a service man today to fix it. He called me twice, but never left a message, so I couldn’t call him back to tell him I could be home within 5 minutes (I literally work around the corner from the house). So I called to reschedule today, and they couldn’t give me a specific time that I can meet a repair man to look at the problem. I swear that it’s just water in the lines outside the house, and if they’d just come check it, they could fix it without me at home, but they won’t do that… and, if they call again to tell me they’re on their way, and I don’t answer I’m screwed.

So, I’m feeling like I’m going to be stuck in the perrenial “service call-no answer” loop where I never actually get the cable modem back online. Argh…

The real bitch is that I really need to work tonight, with access to the internet, and I like to do that on the couch instead of at the office, but I’ll likely end up getting stuck here at the office until 9pm.

Oh, and the funny part of all of this is that I called the RoadRunner national office to ask them how to dialup when my cable modem is down, and the tech asked me “and what type of windows are you using” to which I answered “double-paned glass ones”. She didn’t think it was funny, but I did.

She then proceeded to tell me that I couldn’t dialup without the RoadRunner propretary dialer software installed… whatever… guess I won’t be dialing up with RoadRunner… and I’m sure that this will cause me to switch back over to Earthlink as soon as I have a few minutes to do the paperwork or place the phone call to make the order.