Beware the customer
Published 4 years, 8 months ago in leadership + management, sales and selling, small businessIf you own or run a company that sells a service to people, then beware of your customer. If they feel like they’re going to get shitty service from you, they’ll probably find someone else to find the service you’re providing for them now. I say this because, if Earthlink is really shipping all of its call-centers over-seas, I’ll be calling to cancel my subscription soon.
Good service was one of the reasons I used to recommend Earthlink.
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Hmm. I could have sworn they already had call centers in India… Here’s an article from a year ago saying they were going to.
http://www.computerweekly.com/Article119038.htm
I forget what story it was that mentioned an Earthlink call center in India. Probably 60 minutes or the like.