I flew to Vegas the night before last (I had an appointment with a potential client this morning)… I was staying at the Flamingo Casino. Woohoo! Casino!
I got to my hotel around 4:00 p.m. Pacific, checked in, changed, and headed to the casino floor. After walking around a bit, and eating at Caesar’s Palace, I headed back to the Flamingo. (I’ve been sick recently, as has the 10 month old, so I was tired). I pulled out $20, sat down at a roulette wheel, and proceeded to order a scotch on the rocks. I then lost my $20 in the time it took for the waitress to bring me a drink.
I took my $20 scotch to the bar, and decided to buy my drinks outright for the rest of the night… it was cheaper: only $4.50 a drink.
Anyways, I turned in relatively early, got up this morning, went to my appointment (which went well) and headed back to the casino to make a conference call with some folks on the east coast. At this point, I realized that my cell phone was almost dead.
So, I looked in my little iGo bag, to find the cell phone charger part of it, and realized I’d left it at home.
I fretted… I was going to have to drop out of the conference call (not good when you’re discussing legal terms with a client). Then I thought about asking some of the folks working the front desk, in case one of them had a Nokia cell phone… Angel, the girl that helped me check-in the day before said “yes, we have lots of chargers” and she then produced a box full of cell phone chargers and computer cables and chargers…
Duh.
I didn’t think about their lost and found. They had about 200 odd chargers in that lost and found box. The first one we pulled out fit my phone, and I made my conference call… it lasted one hour and twenty minutes…
So, if you forget your cell phone charger, check with the lost and found at the nearest hotel’s front desk… I bet they’ll have one that’ll work with your phone. At least they will in Vegas.
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I have to say, the concept of a hotel maintaining a “stash” of cell phone chargers is brilliant. It gives such a unique opportunity for the hotel to “save the day” right when a guest is in the middle of a crisis.
Smart companies live for opportunities like these – and keeping this “stash” around almost creates the chance to be the hero. Bravo!